Customer experience is the future of marketing. The expectations of consumers are rising with no end in sight. They expect to interact with brands 24/7, at every touchpoint, and expect the traditional one-way dialog from the brand to the consumer to be replaced by a two-way conversation. Meanwhile, they also expect rapid response times on their requests, personalization of content and offers, and well-timed initiatives.

Join us to meet & interact with Angela Capatina - a sales, marketing, and business development professional with 20 years of experience in the multinational corporate environment.

We`ll focus on:

• How important is the customer experience?
• Impact of bad customer experiences
• Ways to improve the customer experience
• Optimize the customer journey